Customer Service Officer

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its
commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new
benchmarks for excellence, reliability, and sustainability in electronic materials.
Our Expertise:
• Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
• Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled
reliability.
• Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
• Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
• Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced
functionality and reliability.

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and
infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our
comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain,
empowering businesses to thrive in today's competitive landscape.

Who are we looking for?

• Coordinate the Customer service in order to ensure its efficiency
• Ensure the reliability of the data in SAP related to Customer Service
• Optimize relationship with customers, sales team, supply chain and partners
• Administrative supports

What will you be doing?

Customers  management:
•    Ensure customer data management in SAP is correct – customer information, quotation/pricing, product & inventory information
•    Management of metal pricing and gross margin follow-up

•    Management of consignment and GRC sales billing during each month-end closing.

•    Generating accrual and discount settlement in SAP per customers’ sales condition.

•    Payment statement preparation & payment result follow-up

•    Management of ISO flow to meet internal procedure – customer request, customer complaints, customer requests of SGS, SDS and TDS

•    Maintenance of customers’ SCM inform

•    Ensuring the customer satisfaction by taking care of all information related to customer

•    Management of MarCom activity – exhibition, seminar, product poster etc.

•    Contract management – customer & vendor management.
•    Managing the commercial correspondence 

Administrative supports management :
•    PR/PO

•    Vendor management 
•    Office supply management
•   Other office administrative supports

What competencies will you need?

• Bachelor's degree (B. A.) from four-year college or university.
• Three to five years related experience and/or training; or equivalent combination of education and experience
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Previous experience in customer service would be an advantage
• Capable of communicating in English
• Experience/ability to use Excel and SAP

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.