Senior Director, Customer Quality

Who are we looking for?

The Customer Quality Interface Manager serves as the primary quality liaison between Macdermid Alpha Electronics Solutions and key strategic semiconductor customers—among the largest and most influential companies in the industry. This role ensures that customer expectations for product quality, reliability, and performance are met and continuously exceeded. The position requires a bi-lingual (Mandarin and English) with high level of technical expertise, customer engagement, problem-solving, and cross-functional leadership to drive flawless execution and strengthen long-term partnerships.

What will you be doing?

• Serve as the primary contact for all quality-related topics for designated strategic semiconductor customers.
• Build and maintain strong relationships with customer quality, engineering, procurement, and operational teams.
• Lead regular customer quality reviews, business updates, QBRs, and technical discussions.
• Monitor and analyze key customer quality metrics including DPPM, return rates, field failures, defect trends, and audit outcomes.
• Track customer scorecards, identify performance gaps, and drive cross-functional actions to achieve target ratings.
• Lead end-to-end containment, root cause investigation, and corrective action activities for customer-reported issues, using methodologies such as 8D, 5 Why, FMEA, Fishbone, DOE, fault-tree analysis, and reliability modeling.
• Coordinate across internal teams—manufacturing, engineering, reliability, supply chain, and product management—to ensure timely and robust problem resolution.
• Prepare and deliver customer-facing 8D reports, corrective action plans, and technical documentation with high professionalism and accuracy.
• Provide quality and reliability input during new product introduction (NPI) to ensure customer quality expectations are built into design, qualification, and release processes.
• Review change notices (PCNs), deviations, and risk assessments to ensure smooth, compliant communication with customers.
• Support or lead customer audits (process, system, compliance, supplier audits), facilitating corrective actions and closure activities.
• Partner with program management, operations, and commercial teams to ensure alignment of quality strategy with business objectives

Who are You?

• Bachelor’s or master’s degree in engineering discipline (preferably electronics, chemical, material science), or other related technical field.
• 12+ years of experience in quality engineering, customer quality, within the semiconductor industry.
• Proven track record directly with major semiconductor OEMs, OSATs, or Tier-1 customers.
• Strong understanding of semiconductor materials, processes (wafer fabrication, packaging, assembly, test), and reliability mechanisms.
• Expertise in quality tools: SPC, MSA, FMEA, control plans, 8D, PPAP, APQP, DOE, and risk management.
• Strong familiarity with semiconductor failure mechanisms, reliability standards, qualification methods, and analytical methods including Failure analysis
• Ability to interpret data and trends including statistical analysis.
• Familiar with ISO9001/IATF 16949 quality management standards

We understand that not all candidates may meet the requirements listed above. If you believe you have the knowledge and experience necessary to excel in this role, we encourage you to apply. 

We are Offering...

Challenge Yourself and Impact the Future - You will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management, which has empowered us to create high-performing global teams that achieve superior solutions for our customers. 
 

As part of the MAES Team, you will have ...

Opportunities for career growth, competitive compensation (competitive base salary and performance-related bonus plan), and benefits packages (health, dental, and vision insurance, Wellness Program, PTO/Holidays, as well as a 401(k)-retirement plan with a company match).
Innovative work environment where you will be a part of a dynamic and collaborative team.
Perks and incentives include paid parental leave, tuition reimbursement, and opportunities for professional development.

The typical base salary range for this position is between $197,262.00 and $295,894.00