Technical Service Representative

Challenge Yourself and Impact the Future!

MACDERMID ALPHA ELECTRONIC SOLUTIONS

Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor Solutions, Circuitry Solutions, and Assembly Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers’ manufacture of extraordinary electronic devices at high productivity and reduced cycle time. MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

Who are we looking for?

The position of Technical Service Representative will be responsible for the day-to-day engineering support for Printed Circuit Board fabricators using MacDermid Alpha's chemical processes. The successful candidate will help our customer base take full advantage of the benefits that are available through the proper application of our products. The position requires a proactive self-starter that can work closely and independently with customers, the sales group, and MacDermid internal resources to ensure that customer expectations and company interests are served while helping to service and promote MacDermid Alpha's exclusive line of products. 

What will you be doing?

• Provides customers with on-site process expertise, chemical change implementation, monitoring and hands-on process control assistance for the manufacture of printed circuit boards
• Understands and articulates PCB chemical functions and related process requirements to customers
• Performs regular health checks and process audits for various production processes at customer sites, generates reports and reviews with end users
• Assists with regular lab testing functions/analysis with customer lab personnel and provides training when necessary on best practice functions, tests and analysis.
• Troubleshoots and diagnoses equipment and or process problems and provides handson support to correct problems and optimize customer manufacturing processes. 
• Adheres to plant and corporate safety policies.
• May assist in other areas or perform other duties as required by fluctuating business needs.
• Coordinates daily activities with territory Account Manager and Business Director
• Is an expert and steward for customer final product quality using MacDermid products
• Identifies opportunities for growth at all customer locations
• Assists with the monitoring and control of on-hand inventory at customer site

Who are You?

• Degree in Chemistry or relevant industry
• Excellent written and oral communication skills. Have a thorough understanding of the overall PCB business, and specifics in wet processing areas
• Strong understanding of chemistry and chemical interaction within the PCB manufacturing process
• Strong track record of navigating technically through complex organizations 
• Willingness to travel within the assigned territory and periodically to accounts in North America Eastern Region
• Timely responses to the customer base, both in communication and on-site visits
• Six Sigma knowledge would be good but not required, company training available 

What competencies will you need?

• Establish rapport with customers and become a trusted resource
• Perform practical demonstrations of products at customer premises
• Will act as part of a team of 3-4 reps to assist on sales calls, train, and interact with customers and vendors
• Support lab techs and quality managers on a day-to-day basis
• Follows through on services rendered to customers in the field
• Provides assistance to customers both in person and by phone, dealing with technical and operational issues
• Extensive travel to customer or manufacturing sites required 50% or more (approximately 20+hrs on the road, on average 2/3 nights away) possibly some weekend – travel to be based on customer needs
• Person must be able to travel internationally with a passport

We are we Offering...

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus plan.  In addition, you will also receive a 401k plan with company matching, Life Insurance, and Medical Insurance as well as 9 holidays. 

Career Growth - We provide a challenging but rewarding experience to our people – you will have an opportunity to learn, grow and contribute from your very first day. Our teams play an important role enabling technological breakthroughs in high growth industries around the world. We continuously invest in technologies and extensive learning and development tools which provide opportunities to challenge, develop and nurture your career.  

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  #LI-IF1