Sr. Customer Quality Engineer

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.

Our Expertise:

• Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
• Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability
• Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
• Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
• Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

Who are we looking for?

The Senior Customer Quality Engineer serves as the regional quality leader for customer-facing activities across the Wafer Level Packaging (WLP) business in the APAC region, with direct accountability for executing global quality strategies, managing high-impact customer interactions, and ensuring alignment with US-based Customer Quality Management (CQM) objectives. This role acts as an extension of the global CQM function- translating strategic priorities into regional execution, driving operational consistency, and ensuring APAC customer requirements are addressed in full coordination with US-based teams.

The position requires independent decision-making, strong cross-functional influence, and a forward-looking approach to risk management, performance monitoring, and customer escalation—ultimately enabling sustained customer satisfaction, compliance with international standards, and support for global business growth.

What will you be doing?

• Own and drive the execution of customer quality strategies in APAC, ensuring full alignment with global WLP objectives and long-term business goals. Lead the resolution of complex issues and serve as a senior escalation point for critical quality concerns impacting customer relationships.
• Act as the regional quality lead interfacing with global functional teams (Product Line, R&D, Operations, Applications, and Compliance) to coordinate quality initiatives and customer-specific programs.  Effectively execute and communicate a strategy aligned with US-based decision makers and global stakeholders.
• Build and maintain senior-level customer quality relationships. Lead regional engagement for complaint resolution, scorecard performance reviews, and proactive quality planning. Support in providing business level cost benefit evaluation of customer expectations and recommend actionable global quality objectives where applicable.
• Lead APAC execution for customer audits and quality assessments, ensuring full readiness, alignment with ISO 9001/IATF 16949, and timely closure of findings. Develop audit readiness plans and post-audit improvement roadmaps for internal and external stakeholders.
• Own regional deployment of Process Change Notifications and customer qualification programs, including sample coordination, data analysis, and facilitation of customer feedback. Provide technical risk assessments and guide the implementation of change control strategies across APAC customers.
• Define, monitor, and report regional customer quality KPIs. Lead root cause reviews and trend analysis to prevent recurrence of systemic issues. Propose and implement corrective/preventive actions to improve regional performance and reduce customer risk.
• Provide technical guidance and coaching to junior engineers and cross-functional partners across the region. Drive knowledge transfer by developing training content, contributing to global procedure development, and leading best practice initiatives across quality functions.
• Act as a strategic conduit between APAC customers and internal teams. Champion customer advocacy while balancing internal constraints. Influence decision-making on customer requirements, specification negotiations, and quality improvement investments.

Who are You?

• Bachelor’s degree in Engineering, Materials Science, Chemistry, or a related technical discipline.
• 5+ years of experience in a customer-facing quality, product engineering, or technical support role within the semiconductor or electronic materials industry.
• Proven success in managing customer relationships, audits, and cross-functional global initiatives in a regulated technical environment.
• In-depth understanding of semiconductor FAB processes, product reliability concerns, and material control practices.
• Demonstrated experience leading structured problem-solving (8D, 5-Why, DMAIC) with quantifiable business impact.
• Deep knowledge of customer quality systems and ISO 9001, and IATF 16949 standards.
• Strong analytical skills with the ability to translate technical findings into business-oriented recommendations.
• Excellent bilingual interpersonal, written, and verbal communication skills; ability to work across global teams and time zones.
• Ability to travel up to 30% across the APAC region and occasionally to the United States.
• Fluency in English and Mandarin required; additional language (Japanese, or Korean) is highly desirable.

We understand that not all candidates may meet the requirements listed above. If you believe you have the knowledge and experience necessary to excel in this role, we encourage you to apply.

We are Offering...

Challenge Yourself and Impact the Future - You will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers. 

As part of the MAES Team, you will have ...

• Opportunities for career growth, competitive compensation (competitive base salary and performance related bonus plan) and benefits packages (health, commercial insurance, PTO/Holidays, and so on).

• Innovated work environment where you will be part of a dynamic and collaborative team.

• Teamwork - At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.