Supply Chain ERP Manager

Who are we looking for?

The Supply Chain ERP Manager reports to the SIOP leader and serves as the primary business liaison between supply chain functions, manufacturing sites, and IT for ERP related processes. With a strong continuous improvement focus, the role supports consistent and effective use of ERP across planning, procurement, inventory, manufacturing, and related business processes. Key priorities include identifying and eliminating recurring process and system issues, translating business needs into sustainable solutions, coordinating resolution with IT, governing standard operating procedures, and developing site capability through practical training and ongoing support.

What will you be doing?

• Business and IT Partnership: Act as the supply chain point of contact for ERP support, partnering with IT to triage incidents, define priorities, clarify requirements, coordinate testing, and communicate resolution status.
• Supply Chain Process Support: Support ERP processes across demand and supply planning, purchasing, inventory management, manufacturing, order management, and master data, with emphasis on process integration and data accuracy.
• ERP Functional Support: Provide business-functional support for ERP applications and supply chain transactions, including item and site-level master data, purchasing, inventory, manufacturing, planning, sales order processing, and related batch jobs and reports.
• System Controls and Data Integrity: Partner with IT and process owners to maintain transaction discipline, master data accuracy, security and access requirements, interface reliability, and effective business controls within the ERP environment.
• ERP Optimization: Evaluate existing configurations, reports, batch processes, and user practices to identify opportunities for standardization, automation, improved controls, and more effective use of current ERP functionality.
• Issue Resolution: Investigate business process and system issues, document root causes, identify workarounds, and coordinate sustainable corrective actions with site teams, process owners, and IT.
• SOP Governance: Develop, maintain, and standardize SOPs, work instructions, process maps, and user guidance. Ensure documentation reflects approved processes, system configuration, and control requirements.
• Site Training and Adoption: Assess training needs, create role-based materials, deliver instructor-led and virtual training, support onboarding, and coach site users to improve ERP proficiency and process compliance.
• User Acceptance Testing: Coordinate and execute business testing for system enhancements, fixes, integrations, and upgrades. Document test scenarios, results, defects, and business approval.
• Continuous Improvement: Lead structured improvement efforts that address recurring ERP and supply chain process issues. Use root-cause analysis, performance trends, and user feedback to simplify workflows, strengthen controls and data quality, standardize leading practices, and increase effective use of ERP functionality across sites.
• Cross-Site Collaboration: Facilitate user forums, share leading practices, and promote consistent processes across sites while recognizing justified local requirements.
• Support Governance: Monitor support requests, training completion, documentation status, recurring defects, and adoption trends. Provide clear updates to business and IT stakeholders.

Who are You?

Required Qualifications

• Bachelor’s degree in supply chain, operations, business, information systems, or a related discipline, or equivalent practical experience.
• 5-7 years of experience in supply chain, manufacturing operations, ERP business support, or a related role.
• Hands-on business-functional experience supporting ERP systems in a supply chain or manufacturing environment, with particular emphasis on JD Edwards (JDE) and SAP.
• Working knowledge of JDE and SAP navigation, inquiries, reports, batch processing, data structures, and common supply chain transactions.
• Experience diagnosing transaction, master data, reporting, interface, and process issues in ERP systems, particularly JDE or SAP, and partnering with technical teams on sustainable solutions.
• Working knowledge of supply chain processes, including planning, procurement, inventory, manufacturing, order management, and master data.
• Experience partnering with IT support teams, business process owners, and site users to resolve issues and implement improvements.
• Demonstrated experience creating SOPs, work instructions, training materials, and process documentation.
• Experience delivering training and supporting users across multiple functions, sites, or regions.
• Strong analytical, problem-solving, facilitation, communication, and stakeholder-management skills.
• Ability to translate business needs into clear functional requirements and explain technical topics in practical business terms.

Preferred Qualitifications

• Advanced experience with JDE and/or SAP modules and functionality supporting distribution, manufacturing, procurement, inventory, planning, order management, and master data.
• Experience with ERP implementations, upgrades, integrations, data conversion, or site deployments.
• Knowledge of ticketing, change-control, and testing tools and practices.
• Experience working in a multi-site or global manufacturing environment.
• Lean, Six Sigma, APICS, or project-management training or certification.

What Competencies will you need? What are the measures of success?

Competencies

• Business partnership
• Customer focus 
• Process discipline
• Training and facilitation
• Structured problem solving
• Change leadership
• Cross-functional collaboration
• Clear communication
• Continuous improvement

Measures of Success

• Timely triage and resolution of business-critical ERP issues.
• Reduced recurrence of system and process defects.
• Current, standardized, and accessible SOPs and work instructions.
• Improved user capability, training completion, and adoption across sites.
• Consistent execution of approved supply chain processes.
• Demonstrated, measurable improvements in process efficiency, data quality, system adoption, and reduction of recurring ERP issues.

We are Offering...

Challenge Yourself and Impact the Future - You will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management, which has empowered us to create high-performing global teams that achieve superior solutions for our customers.

As part of the MAES Team, you will have ...

Opportunities for career growth, competitive compensation (competitive base salary and performance-related bonus plan), and benefits packages (health, dental, and vision insurance, Wellness Program, PTO/Holidays, as well as a 401(k)-retirement plan with a company match).
Innovative work environment where you will be a part of a dynamic and collaborative team.
Perks and incentives include paid parental leave, tuition reimbursement, and opportunities for professional development.

The typical base salary range for this position is between $109,000 and $140,000 and is based on a number of factors including education, experience, and skillset.