Assistant Technical Service Manager
Challenge Yourself and Impact the Future!
MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.
Wafer Level Packaging - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
Electronics Assembly Solutions - Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability
Advanced Materials and Joining - Engineering polymer and metal joining solutions for optimally performing circuits
Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability
Micromax – Elevating electronics through high-performing, specialized inks and pastes
Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.
We embody the 'Elements of our Culture'- our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.
Who are we looking for?
Responsible to demonstrate industry-leading technical competence and customer satisfaction for Macdermid Alpha Electronics Solutions in the respective IC Substrate market segment, to the leading users of the proprietary chemistry in the China region. Responsible for technical management and support, performing the following duties, personally or through collaborative work with colleagues in other functional units.
What will you be doing?
- Support China IC Substrate Business Team in coordination and of all ICS activities, including customer service, trainning Engineers, product roadshow, trial run at customer, technical discussion and trouble-shooting.
- Capable of working customer service and analyzing CVS independent.
- Spend over 50% of time in front of customers, impressing them with technical competence and capabilities in ICS market area.
- Capable of analyzing and organizing data and document related to the product knowledge and its application know-how, support sales team gain new business.
- Clearly communicate the technical knowledge for the ICS product, positioned to the competition, to the Chinese sales and technical service team.
- Capable of support the NPI/GDAC Team for the respective product or product group. As needed, organize and lead the efforts involved with local equipment vendor, and subsequent equipment deals with customers.
Who are You?
- Education: Bachelor’s or Master’s degree in Chemistry, Chemical Engineering, Materials Science, or a related discipline.
- Experience: Minimum 5 years of working experience in IC substrate factory or Circuit board factory, technical service, application development, or product support within the chemical industry.
- Industry Expertise: Proven track record in managing technical service functions in sectors such as PTH, copper plating of DC mode and pulse.
- Languages: Proficient in reading and writing English, with basic oral communication skills.
- Travel: Willingness to travel regionally to support customers and teams.
We understand that not all candidates may meet the requirements listed above. If you believe you have the knowledge and experience necessary to excel in this role, we encourage you to apply.
What competencies will you need?
Strategic focus on IC Substrate and electronic packages industries in China. Develop full technical knowledge of products with close collaborative work with Product Managers, GDAC managers and LoB managers.
We are Offering...
As part of the MAES Team, you will have ...
- Opportunities for career growth, competitvie compensation (competivite base salary and performance related bonus plan) and benefits packages (health, commercial insurance, PTO/Hoilidays, and so on).
- Innovated work enviornment where you will be part of a dynamic and collaborative team.
- Teamwork - At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.
Equal Opportunity Employer
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.