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IT Project Lead

Business Unit:  Global IT Subsegment
Division:  IT - Business

Business Overview

 

ELEMENT SOLUTIONS INC

 

Element Solutions Inc. (NYSE: ESI) is a leading specialty chemicals company whose operating businesses (see below) formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customers' manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, consumer packaging, and offshore energy.

 

Customers of ESI’s businesses use our innovation as a competitive advantage, relying on ESI to help them navigate in fast-paced, high-growth markets. The breadth of ESI’s offerings provides strong strategic value to the end markets they serve. With over 5,500 people in operating facilities across more than 50 countries, ESI has established a growing legacy of creating technological advances for customers around the globe.  Our people and technical sales teams are located close to our key markets, allowing us to maintain strong customer relationships and accelerate our product innovation process.

Job Purpose

The IT Support Lead will be responsible for the IT Infrastructure and IT Service management for all ESI North America and LATAM sites with primary support for the  ESI South Plainfield N.J sites, including deployment, support, and ongoing administration of servers, workstations, network infrastructure, communications, security, and system services. Interface directly with the departmental managers to define and articulate IT requirements for each functional area including systems integration, workflow processes and business solutions. This position has significant impact in all areas of the business units ensuring that mission critical production services and applications are provided in a timely and efficient manner.

Job Responsibilities

  • Installation, configuration and administration of Windows servers, desktops, and laptops, including hardware, operating system, and application software, primarily in the cloud (Azure)
  • Manage and implement hardware and software configurations, patches, and upgrades
  • Provide support to the security and network team in monitoring and setting up WAN, LAN and WiFi network infrastructure, switches, routers, firewalls Administer storage systems, provision and monitor back-up and recovery
  • Off hour and weekend support for scheduled upgrades, maintenance and emergency support
  • Work hand in hand with the Service Desk, shift work to Service Desk as much as possible
  • Work with automated monitoring of network, security, computing infrastructure, and application servers utilizing SNMP management and monitoring tools, related network analysis and diagnostic tools: Splunk and Zabbix
  • Troubleshoot and research problems with quick and efficient response time
  • Provide knowledgeable, prompt support, answering technical queries and assisting internal and external customers
  • Provide orientation to new users of existing technology along with existing users of new technology
  • Interface directly with vendors
  • Perform routine audit of systems and software
  • Research and evaluate new technologies to determine usefulness and compatibility with existing software and hardware
  • Identify and prepare hardware for disposal when appropriate, ensuring hardware is stripped and secured before such disposal

Education and Experience

  • Degree or equivalent or relevant current IT Certifications
  • 5+ years servers/desktop/network support work experience required
  • Fluent Portuguese and English is essential
  • Windows desktop and server administration experience required
  • Productivity Tool experience – Microsoft Office
  • Active Directory and networking experience required
  • Microsoft Office 0365 services (email/Sharepoint etc) experience required
  • User Support of Teams based PBX systems, VOIP preferred and Cellular services and devices.
  • Service Now or other ITIL compliant application experience

EEO/EEOC

'Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation’


Nearest Major Market: New York City
Nearest Secondary Market: Newark