SIOP Coordinator

Who are we looking for?

• The incumbent will serve as the primary point of contact for customer inquiries, order processing, and follow-ups for APAC region (inclusive of Asia and Australia), including coordinating with internal departments (E.g logistics, customer service, sales) ensuring timely and accurate order fulfillment.
• • Sales and customer support
  • Internal procurement
  • Planning and inventory management
  • Delivery

What will you be doing?

Sales and Customer Support

• Be the central coordinator between commercial, operations and the 3rd party toller in Australia for sales order management, order fulfilment, and inventory management.
• Be responsible for order entry, pricing maintenance and validation.
• Prepare sales reports for commercial team to review.
• Support the sales team with administrative tasks, quotations, and documentation.
• Maintain and update customer records in the ERP System. Includes customer creation and setup, obtain information on payment, bank details, credit limits.
• For customer credit application/ amendment, submit application in Sharepoint.
• For special credit release request from customers, submit special release application form on Sharepoint for finance review and approvals. Follow up on deliveries upon approvals.
• For customer sample analysis requests, inform toller/Singapore TS lab on the incoming customer samples and liaise with customer for any collection (eg. Transport cases) when needed.

Supply Chain coordination (Australia specific)

• Assist in demand planning and supply forecasting based on sales trends.
• Manage product and material inventory levels to the desired stock levels using the MRP system, and coordinate stock replenishments as required.
• Liaise with the 3rd party toller in Australia and internal operations team to ensure timely and cost-effective deliveries.
• Track shipments and resolve any delivery issues or delays with operations team
• Support administrative activities, including label preparation when needed.
• Ensure customer requirements are communicated to internal commercial team and supply chain team for review and implementation where needed.
• Monthly KPI reporting on inventory, stock movements, defect/ quality complaint, OTD reporting. 

Purchasing from Singapore and UK

• Issue POs from NA SAP to Singapore or Wigan in UK to purchase Raw materials and finished goods (refer to AWC exhibit)
• Enter intercompany SOs from NA SAP to Singapore JDE system.
• Coordinate with Singapore logistics team and Wigan logistics team for respective shipment information and documents.
• Liaise with toller in Australia to confirm the details of raw materials (from Singapore) and finished goods (from Wigan), perform goods receiving in SAP. 

Planning and Inventory Management

• Supporting inventory reconciliation on monthly basis.
• Perform stock transfers between branch plants in SAP.
• Upon demand review (based on new SO/ Min Max safety stock levels), issue Subcon POs from NA SAP to the toller for production of finished goods, performing inventory receiving after completion of production.
• Liaise with toller for batch test results (toller COA) to be vetted and approved by Singapore QC team. Singapore QC to issue final product COA.

Delivery

• Confirm inventory availability based on SO requirement.
• If available, release pick slip and COC in SAP. Send both documents to toller to confirm physical quantities, and to proceed with packing.
• Liaise with toller to confirm packing completion date, release Delivery note (DN) in SAP, email the DN and COC to customer and toller.
• Toller will provide Proof of collection (POC) (self-collection from customer) or Proof of delivery (POD) (signed by customer), based on the POC/POD, issue invoice in SAP and email to customer or load to customer’s portal. 

Who are You?

• Diploma or Degree in Business Administration, Supply Chain Management, or related field.
• 3+ years of experience in sales coordination and/or supply chain operations.

What competencies will you need?

• Proficient in Microsoft Office
• Must have proficiency in using SAP and added advantage if prior experience in using JDE systems.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Analytical mindset with attention to detail.
• Comfortable working independently as well as possessing a collaborative, seeking a win-win outcome. 

We are Offering...

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves. 

At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transport management which has empowered us to create high performing global teams that achieve superior solutions for our customers.