Customer Service Officer

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials

Our Expertise:
• Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
• Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
• Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
• Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
• Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.
 

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide.

Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

Who are we looking for?

• Coordinate the Customer service in order to ensure its efficiency
• Ensure the reliability of the data in SAP related to Customer Service
• Optimize relationship with customers, sales team, supply chain and partners
• Provide administrative support to sales team

What will you be doing?

Customers  management:

• Ensure customer data management in SAP is correct – customer information, quotation/pricing, product & inventory information
• Management of metal pricing and gross margin follow-up 
• Management of consignment and GRC sales billing during each month-end closing.
• Generating accrual and discount settlement in SAP per customers’ sales condition.
• Payment statement preparation & payment result follow-up
• Management of ISO flow to meet internal procedure – customer request, customer complaints, customer requests of SGS, SDS and         TDS
• Maintenance of customers’ SCM inform
• Ensuring the customer satisfaction by taking care of all information related to customer
• Management of MarCom activity – exhibition, seminar, product poster etc.
• Contract management – customer & vendor management.
  Managing the commercial correspondence 

Administrative supports management :

• PR/PO 
• Vendor management
• Office supply management
• Other office administrative supports

Who are You?

• Possess a Diploma in any discipline.
• Minimally one year of customer service experience, ideally in manufacturing environment. 

What competencies will you need?

• Experienced in using SAP and JDE
• Familiar with MS Office especially excel

We are Offering...

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

Teamwork
At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin or disability.