IT Support Specialist

Business Unit: Global IT Subsegment

Division: IT - Business

Business Overview

Element Solutions Inc. (NYSE: ESI) is a leading specialty chemicals company whose operating businesses (see below) formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customers' manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, consumer packaging, and offshore energy.

Customers of ESI’s businesses use our innovation as a competitive advantage, relying on ESI to help them navigate in fast-paced, high-growth markets. The breadth of ESI’s offerings provides strong strategic value to the end markets they serve. With over 5,500 people in operating facilities across more than 50 countries, ESI has established a growing legacy of creating technological advances for customers around the globe. Our people and technical sales teams are located close to our key markets, allowing us to maintain strong customer relationships and accelerate our product innovation process.

Job Purpose

The role is responsible for supporting and enhancing the current IT infrastructure, applications, and communications.

The candidate will be responsible for continuation of day-to-day operations and work closely with the helpdesk, global infrastructure application, and program management teams to resolve issues and implement future enhancements on supported sites

Job Responsibilities

To provide supports to end-users on IT hardware, software and network related issues.
Responsible for daily IT operation support including PC setup, software installation, patch deployment, IT inventory control, and backup operation.
Work closely with Level 1 Global Service Desk to ensure the smooth escalation of problems/incidents to Level 2. Provide timely response as per predefined SLAs and KPIs.
To manage/troubleshoot/resolve end user’s problems/incidents promptly following established procedures.
Dive deep into local IT operations and have a deep understanding of local IT infrastructure, process and technology.
Liaise between different stakeholders to ensure smooth operations, support and delivery of IT services.
To assist in development of project plans, implementation timeline and deployment schedules in relation to IT projects.
Handle and dealing with IT Procurement with vendors.
Management of corporate IT assets, including hardware warranty, licenses and contracts.
To manage service providers in ensuring their services meet the agreed service standards.
Prioritizing workload to maintain optimal support efficiency.
To work on IT project and any other tasks as per assigned.

Requirements & Qualifications

Candidate must possess at least a Diploma/Degree in IT related field.
3-5 years of strong working experience in a large-scale enterprise environment providing IT Operation Management.
Hands-on experience in support and troubleshooting on Windows OS platform in both servers and desktop.
Experience in supporting in Office 365, Active Directory, networking and backup solutions.
Extensive experience developing and enforcing standards and procedures for project deliverables quality assurance, walk-throughs, issues reporting and change management.
Strong analytical and solid troubleshooting skills to quickly identify problems and implement solutions.
ITIL (Information Technology Infrastructure Library) experience – Incident Management, Problem Management, Request Fulfillment, and Change/Configuration Management.
Fluent English and native Korean language skills are essential.
Resourceful, strong problem-solving and analytical skills.
A desire to thrive in a fast –paced, dynamic and collaborative team environment.
Strong collaboration and positive working attitude.

Education

High school diploma or GED

Bachelor's Degree or equivalent experience in Computer Science or Relevant industry

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.