Customer Technical Service Engineer

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. 

With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.

Our Expertise:
• Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
• Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
• Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
• Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
• Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.
 

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. 

Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

Who are we looking for?

• Support customer processes related to HiTech and Electrolube offerings with technical expertise of polymer, resin, and electronic assembly.
• Provide project management support for technical projects. Scope of technical projects includes technology transfers, process solutions, new product implementation & emerging technologies.
• Prepares Applications Bulletins to communicate & support process solutions, New Product Implementation and Emerging Technologies.
• Performs Beta Site evaluation to support New Product Introductions. This includes scheduling Beta Sites with Sales and customers as well as providing detailed reports to support product performance.
• Provides sales, marketing and R&D with technical trends, customers’ technical requirements as well as partnership opportunities with customers.
• Participates in and sometimes leads Worldwide Response teams for strategic customers.
• Provides technical training to customers –engineers & operators as well as Sales & Logistic partners.
• Addresses technical inquiries as called upon.
• Conducts failure analyses.
• Conduct investigations and completes project reporting.
• Helps overall Technical Services Group by supporting sales and customers.
• Provides technical support for manufacturing and quality assurance.

What will you be doing?

• Bachelor's degree (B. A.) from four-year college or university, Master or Ph. D is a plus, of chemical, chemical engineering, polymer engineering.
• 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience.
• Must have a minimum of 5 years’ experience of polymer and resin products with hands-on experience in electronic assembly; with adhesives, polymer reinforce materials (underfill/edge bond, die-attach/surface mounting, etc.), protection polymers (conformal coating, encapsulation/potting), and thermal interface materials technology, at least one of these, either material or processing.
• Rich experience on customer facing for field application supports.
• Preferably with working experience in fields like Camera modules, Mobile, Automotive, Semi-conductors, and displays, familiar with products designs of electronic assemblies in PCB and chip level packaging - Camera, ADAS, Sensors, Mobile mainboard, BMS, Converter, Controller, Flowmeter, etc.

Who are You?

• Bachelor's degree from a four-year course in chemistry, chemical engineering or relevant disciplines
• TOEIC (Score >800/990)  
• Proficient in use of spreadsheet and database
• Possess a valid driving license
• Comfortable working in environment where moving machinery and gas fumes may be present.
• Commit to overtime on an occasional basis to support customer on line issues. 

What competencies will you need?

• Must abide by all Company policies/procedures, safety rules and governmental regulations.
• Must have capability to have strong collaboration with multi-functions – sales, marketing, business development, R&D, Quality, and manufacturing.
• Can multi-task with 'can do attitude.’
• Have strong communication skills (written & verbal) in both Korean and English
• Have strong analytical and statistical skills for problem solving.
• Have strong presentation skills.
• Must be willing to travel at least 30 percent of the time to local areas.
• Must have proven project management and time management skills.
• Must be able to solve problems and troubleshoot technical matters while exhibiting judgment and a realistic understanding of issues.
• Must have outstanding customer relations skills and be able to adapt to varying customer needs.
• Ability to maintain a solution-oriented approach while dealing with interpersonal conflict, hazardous conditions, personal rejection, or time demands.
• Must be able to handle constructive feedback and adapt accordingly.

We are Offering...

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

Teamwork
At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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