Customer Service Representative
Challenge Yourself and Impact the Future!
MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.
Our Expertise:
Wafer Level Solutions - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
Semiconductor Assembly Solutions - Driving innovation in semiconductor assembly processes for unparallelled reliability
Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
Circuit Board Assembly Solutions - Elevating circuit board assembly processes for optimal performance
Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability
Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.
We strive to embody the five 'Elements of our Culture'- our '5C's'; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.
Who are we looking for?
The Customer Service Representative is responsible for providing high‑quality support to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. This role serves as the primary point of contact for customers and plays a key part in maintaining customer satisfaction and strengthening long‑term relationships.
What will you be doing?
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Respond to customer inquiries via phone, email, chat, or in person
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Provide accurate information about products, services, policies, and order status
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Resolve customer issues efficiently and escalate complex cases when necessary
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Process orders, returns, and account updates in company systems
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Maintain detailed and accurate records of customer interactions
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Collaborate with internal teams such as sales, logistics, and operations to address customer needs
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Follow established procedures to ensure consistent service quality
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Identify recurring issues and suggest improvements to enhance the customer experience
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Meet performance targets related to response time, accuracy, and customer satisfaction
Who are You?
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High school diploma or equivalent; associate or bachelor’s degree is a plus
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1–3 years of experience in customer service or a related field
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Strong communication and interpersonal skills
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Ability to handle difficult conversations with professionalism and empathy
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Basic computer skills, including CRM or ticketing systems
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Strong attention to detail and problem‑solving abilities
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Ability to work in a fast‑paced environment and manage multiple tasks
What competencies will you need?
- Proficient in Microsoft Office
- Proficiency in using ERP systems.
- Strong communication and interpersonal skills.
- Keen eye for details.
- Comfortable working independently and as a team-player.
We are Offering...
As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.
At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transport management which has empowered us to create high performing global teams that achieve superior solutions for our customers.
Equal Opportunity Employer
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.
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