Technical Service Manager

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.

Our Expertise:

• Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
• Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
• Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
• Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
• Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

Who are we looking for?

The incumbent will provide technical support to customers on PCB plating chemicals on-site.

What will you be doing?

• Provide assistance to the customers / agents on technical aspects whenever they encounter technical issues.
• Provide after-sales service to customer (outdoors) / agents – troubleshoot on problems encountered on products and process flows.
• Provide technical advice on product usage and applications.
• Conduct routine process audit to assist customers in establishing and maintaining their processes.

For projects :

• Prepare all necessary items and documentation for potential customer’s approval.
• Co-ordinate all activities pertaining to projects.
• Conduct site commissioning.
• Prepare all the necessary documents to be given to the customer.
• Contribute to MacDermid Enthone Electronic Solutions sales/marketing efforts by contributing content technical sales tools to marketing to aid in the pursuit of new business and strengthening of existing customer accounts.     
• Provide timely identification and communication of market. trends, technical developments, competitive activities and business opportunities.
• Help maintain database of internal and external product test data, product characterization and product / package reliability data.
• Provide timely and accurate forecast of sales & annual sales budget in the territory. Present technical product presentations, product recommendations and product application support to external and internal customers via phone, e-mail and direct customer interface.

Other duties as assigned.

Who are You?

Preferably with experience 5-10 years or more in PCB chemical processes or related plating experience.

Bachelor’s degree or Diploma in Chemical engineering or Industrial chemical Engineering.

What competencies will you need?

• Strong written and verbal communications skills.
• Must have strong Microsoft Office, e-mail and other PC application skills.

We are Offering...

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

Teamwork
At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

Equal Opportunity Employer