Senior Technical Service Manager

Who are we looking for?

We are seeking a strategic and experienced Technical Service Manager to lead our technical service function across key markets. This role is pivotal in driving customer satisfaction, supporting product innovation, and enabling commercial success through technical excellence. You will lead a team of engineers and specialists, manage high-impact customer projects, and act as a technical ambassador for our product portfolio.

What will you be doing?

• Leadership & Team Management: Lead and develop a team of technical service engineers, fostering a high-performance and customer-centric culture.
• Customer Engagement: Serve as the senior technical contact for strategic customers, providing expert guidance, resolving complex issues, and building long-term relationships.
• Technical Strategy: Define and execute technical service strategies aligned with business goals, market needs, and innovation priorities.
• Cross-Functional Collaboration: Partner with R&D, sales, marketing, and regulatory teams to support product development, launch, and lifecycle management.
• Project Oversight: Manage large-scale technical service projects, ensuring timely delivery, quality outcomes, and customer satisfaction.
• Market Intelligence: Monitor industry trends, customer feedback, and competitor activity to inform technical positioning and product improvements.
• Compliance & Quality: Ensure all technical service activities meet internal standards and external regulatory requirements.

Who are You?

• Education: Bachelor’s or Master’s degree in Chemistry, Chemical Engineering, Materials Science, or a related discipline.
• Experience: Minimum 10 years of experience in technical service, application development, or product support within the chemical industry, with at least 3–5 years in a leadership role.
• Industry Expertise: Proven track record in managing technical service functions in sectors such as coatings, polymers, adhesives, or specialty chemicals.
• Languages: Fluent in English; additional regional languages are an advantage.
• Travel: Willingness to travel regionally or globally to support customers and teams.

What competencies will you need?

Technical & Strategic Competencies

• Advanced Technical Knowledge: Deep understanding of chemical products, formulations, and application technologies.
• Strategic Thinking: Ability to align technical service initiatives with broader business objectives.
• Innovation Leadership: Experience driving technical innovation and supporting product development.

Leadership & People Skills

• Team Leadership: Strong ability to lead, mentor, and develop technical professionals.
• Stakeholder Management: Skilled in managing internal and external relationships across functions and geographies.
• Change Management: Capable of leading teams through transformation and continuous improvement.
• Professional Skills Customer Orientation: Committed to delivering value and building trust through technical excellence.
• Communication: Excellent presentation and interpersonal skills, with the ability to influence and engage diverse audiences.
• Project Management: Proficient in managing complex projects with multiple stakeholders and tight timelines.
• Analytical Thinking: Strong problem-solving skills with a data-driven approach to decision-making.
• Digital & Business Acumen Digital Fluency: Comfortable with digital tools for reporting, diagnostics, and collaboration.
• Commercial Awareness: Understanding of market dynamics, customer needs, and business drivers.

We are Offering...

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

Teamwork
At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.