Technical Service Manager

Who are we looking for?

The incumbent will support Circuitry Solutions business division in providing technical service in the PCB industry for Mandarin speaking customers. 

What will you be doing?

• Provide Technical Service support to customers / agents/engineers on technical aspects whenever they encounter technical issues.
• Provide after-sales service to customer (outdoors) / agents – troubleshooting on problems encountered on products and process flows.
• Provide technical advice on product usage and applications.
• Conduct training for internal and external technical staff on new process installation.
• Conduct routine process audit to assist customers in establishing and maintaining their processes.
• For projects :
• Prepare all necessary items and documentation for potential customer’s approval.
• Co-ordinate all activities pertaining to projects with Technical Service Engineers.
• Conduct site commissioning.
• Prepare all the necessary documents to be given to the customer.
• Contribute to MacDermid Enthone Electronic Solutions sales/marketing efforts by contributing content technical sales tools to marketing to aid in the pursuit of new business and strengthening of existing customer accounts.      
• Provide timely identification and communication of market. trends, technical developments, competitive activities and business opportunities.
• Help maintain database of internal and external product test data, product characterization and product / package reliability data.
• Provide timely and accurate forecast of sales & annual sales budget in the territory. Present technical product presentations, product recommendations and product application support to external and internal customers via phone, e-mail and direct customer interface.
• Other duties as assigned

Who are You?

• Preferably with experience 5-10 years or more in PCB chemical processes or related plating experience. Bachelor’s degree or Diploma in Chemical engineering or Industrial chemical Engineering.
• Proven English and Chinese speaking Language proficiency.

What competencies will you need?

• Strong written and verbal communications skills.
• Must have strong Microsoft Office, e-mail and other PC application skills.
• Comfortable supporting Thailand-based customer sites.
• Travel may be required throughout Asia for customer support.

We are Offering...

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

Teamwork

At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.