Technical Service Engineer
Challenge Yourself and Impact the Future!
MacDermid Enthone Industrial Solutions operates as a business of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.
MacDermid Enthone Industrial Solutions is a global supplier of industrial metal and plastic finishing chemistries. We primarily design and manufacture chemical systems that protect and decorate surfaces. Our high-performance functional coatings improve resistance to wear and tear, such as hard chrome plating of shock absorbers for cars, or provide corrosion resistance for appliance parts. Our decorative performance coatings apply finishes for parts in various end markets such as automotive interiors or jewelry surfaces. As part of our broader sustainable solutions platform, we also provide both chemistry and equipment for turnkey wastewater treatment, and recycle and reuse solutions. Our industrial customer base is highly diverse and includes customers in the following end markets: appliances and electronics; automotive parts; industrial parts; plumbing goods; construction equipment; and transportation equipment.
We strive to embody the five 'Elements of our Culture'- our '5C's'; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.
Who are we looking for?
What will you be doing?
- Customer Support: Provide technical assistance to key customers, including troubleshooting, product recommendations, and application guidance.
- Product Expertise: Serve as a subject matter expert on our product portfolio and its applications in customer processes.
- Field Visits: Conduct on-site visits to support product trials, installations, and performance evaluations.
- Problem Solving: Diagnose technical issues and collaborate with R&D and manufacturing teams to deliver solutions.
- Training & Education: Deliver technical presentations and training sessions for customers and internal teams.
- Data Analysis: Collect and analyze performance data to optimize product usage and identify improvement opportunities.
- Collaboration: Work closely with Sales, Marketing, and Technical teams to develop tailored solutions for customer needs.
- Documentation: Prepare detailed reports on trials, technical findings, and recommendations.
Who are You?
- Customer-Centric: You are committed to understanding customer needs and delivering value-added solutions.
- Analytical Thinker: You approach technical challenges logically and make data-driven decisions.
- Clear Communicator: You can explain complex technical concepts in a way that is easy to understand.
- Collaborative: You work effectively across teams and build strong relationships internally and externally.
- Adaptable: You thrive in a dynamic environment and can manage multiple priorities.
What competencies will you need?
- Technical Expertise: Strong knowledge of specialty chemicals, formulations, and application processes.
- Problem-Solving Skills: Ability to diagnose and resolve technical issues quickly and effectively.
- Communication Skills: Excellent verbal and written communication for customer interactions and reporting.
- Project Management: Ability to manage technical projects and trials from start to finish.
- Data Analysis: Proficiency in analyzing performance data and drawing actionable insights.
- Digital Literacy: Familiarity with CRM systems, technical documentation tools, and Microsoft Office.
We are Offering...
As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.
Teamwork
At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.
Equal Opportunity Employer
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.