Customer Service Coordinator

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its

commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.

Our Expertise:

• Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.

• Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled

reliability.

• Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.

• Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.

• Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced

functionality and reliability.

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and

infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our

comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain,

empowering businesses to thrive in today's competitive landscape.

Who are we looking for?

Be responsible for following up the sales order and coordinate the issues with the sales team.

What will you be doing?

• When receiving the customers’ order by mail or fax, input the information to JDE & SAP system correctly (including the unit, amount and name), check the stock and confirm the date for delivery.
• Arrange the shipment according to process, manage and file the orders and confirmations.
• Coordinate with the warehouse and planning to ensure the delivery date and amount is on schedule.
• Follow up the samples, return goods, price and approval of Credit Note according to process.
• Update the price after revised to JDE & SAP system in time and provide the approved quotation to customers.

• Follow up and reply the customers’ investigation and complain, contact with the related departments to complete the investigation and assist the sales to arrange the returning goods.
• Check the orders haven’t arrange the shipment periodically by self, assist to follow up the stock in avoid to delay the orders.
• Follow up the creation and updating of the information for new customers (limited to cashier customers) in JDE & SAP system, supplement and update the customers contact information timely.

Who are You?

• More than 10 years relevant experience in warehouse and logistic.
• High school or college degree, possess operating license of forklift.
• Knowledge of using computer software and perform input and output data analysis.

What competencies will you need?

Strong ability of analysis and commercial sense.

Good relationship and service consciousness.

We are Offering...

Challenge Yourself and Impact the Future -As part of our team here, as well as receiving a competitive base salary, you will also participate in agenerous performance related bonus scheme. 

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.