Field Service Technician

Business Overview

MacDermid Enthone Industrial Solutions (MEIS) is a global supplier of industrial metal and plastic finishing chemistries.  We primarily design and manufacture chemical systems that protect and decorate surfaces. Our high-performance functional coatings improve resistance to wear and tear, such as hard chrome plating of shock absorbers for cars or provide corrosion resistance for appliance parts. Our decorative performance coatings apply finishes for parts in various end markets such as automotive interiors or jewelry surfaces. As part of our broader sustainable solutions platform, we also provide both chemistry and equipment for turnkey wastewater treatment and recycle and reuse solutions. Our industrial customer base is highly diverse and includes customers in the following end markets: appliances and electronics equipment; automotive parts; industrial parts; plumbing goods; construction equipment and transportation equipment.  MacDermid Enthone Industrial Solutions is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day

Job Purpose

As a Field Service Technician, you will develop and maintain a high standard of technical support for our portfolio of wastewater treatment chemistries. The position is centered around technical troubleshooting, wastewater treatment program implementation and optimization, and the development and utilization of technical resources. This position will be focused on implementing competitive, efficient, and sustainable wastewater treatment programs to our customer base along with providing client training, education, and support. 

Job Responsibilities

· Develop and maintain effective relationships with clients and the MEIS sales and service teams.

· Develop templates, trainings and resources to facilitate proficiency and consistency in technical support services.

· Demonstrate the ability to effectively implement, troubleshoot, and maintain chemical treatment programs.

· Effectively communicate information to clients and MEIS sales and service teams through professionally written reports and verbal communications.

· Demonstrate proficiency in jar testing and basic analytical techniques.

· Conduct thorough technical reviews to identify and execute upon opportunities for improvement.

· Organize and perform system surveys that ensure the proper qualification of prospects.

· Organize and perform start-ups to maximize the success of our program implementation.

· Continuously develop knowledge on existing and maturing technologies in the industrial wastewater space

Requirements & Qualifications

· A demonstrated aptitude and a desire to work in an industrial environment

· Previous work experience in the industrial wastewater industry is considered an asset

· 5+ years of experience in chemical applications

· 3+ years of experience in chemical service and program management

· Comfortable working safely and proficiently in a lab environment. Must be able to lift up to 50lbs. Must be able to stand/walk for prolonged periods of time. 

· Post-secondary education in a science or engineering field is considered an asset. Typical areas of focus for successful candidates include: chemistry, biology, chemical engineering, mechanical engineering, environmental science, sustainability studies.

· Good working knowledge of Microsoft Word, PowerPoint, Excel, and CRM or similar software

· Valid Driver’s license

· A valid passport is considered an asset

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.