Technical Service Representative

Business Overview

MacDermid Enthone Industrial Solutions is a global supplier of industrial metal and plastic finishing chemistries.  We primarily design and manufacture chemical systems that protect and decorate surfaces. Our high-performance functional coatings improve resistance to wear and tear, such as hard chrome plating of shock absorbers for cars or provide corrosion resistance for appliance parts. Our decorative performance coatings apply finishes for parts in various end markets such as automotive interiors or jewelry surfaces. As part of our broader sustainable solutions platform, we also provide both chemistry and equipment for turnkey wastewater treatment and recycle and reuse solutions. Our industrial customer base is highly diverse and includes customers in the following end markets: appliances and electronics equipment; automotive parts; industrial parts; plumbing goods; construction equipment and transportation equipment.  MacDermid Enthone Industrial Solutions is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day

Job Purpose

The Technical Service Representative is responsible for the installation and servicing of proprietary industrial chemicals for the surface finishing industry and related equipment at various MacDermid customer facilities. The position requires a proactive self-starter that is able to work closely and independently with customers, technical service, and sales personnel, to ensure the customer and MEIS interests are served while helping to promote MacDermid’s exclusive line of products.

Job Responsibilities

• Establish rapport with customers and become a trusted resource
• Perform practical demonstrations of products at customer premises
• Will act as part of a team of 3-4 reps to assist on sales calls, train, and interact with customers and vendors
• Support lab techs and quality managers on a day-to-day basis
• Follows through on services rendered to customers in the field
• Provides assistance to customers both in person and by phone, dealing with technical and operational issues
• Extensive travel to customer or manufacturing sites required 50% or more (approximately 20+hrs on the road, on average 2/3 nights away) possibly some weekend – travel to be based on customer needs
• Person must be able to travel internationally with a passport

Requirements & Qualifications

• Computer literate on Word, Excel, PPT, and other applications
• Excellent written and oral communication skills
• Physically able to handle 50 pounds
• Experience with surface finishing applications (preferred)
• A good working knowledge of surface finishing chemicals and other related features (required)
• Must be a hands-on person with the ability to troubleshoot and resolve chemical issues quickly by working with line operators
• Must be innovative and logical in problem solving skills and able to recommend resolution to issues both internally and with customers
• Can be located in either MN or WI

Education

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.