Technical Service Engineer

Business Unit: Graphics

Division: Graphics - Business

Business Overview

Element Solutions Inc. (NYSE: ESI) is a leading specialty chemicals company whose operating businesses (see below) formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customers' manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, consumer packaging, and offshore energy. Customers of ESI’s businesses use our innovation as a competitive advantage, relying on ESI to help them navigate in fast-paced, high-growth markets. The breadth of ESI’s offerings provides strong strategic value to the end markets they serve. With over 5,500 people in operating facilities across more than 50 countries, ESI has established a growing legacy of creating technological advances for customers around the globe. Our people and technical sales teams are located close to our key markets, allowing us to maintain strong customer relationships and accelerate our product innovation process.

MacDermid Graphics Solutions is a supplier of consumable materials used to transfer images on to consumer packaging materials, our products are used to improve print quality and printing productivity. We produce and market photopolymers through an extensive line of flexographic plates that are used in the consumer packaging and printing industries. Photopolymers are molecules that change properties upon exposure to light.

Job Purpose

This position is on home office, and can be based in Germany, DACH region, Poland or the Netherlands.

Responsible for providing a 24-hour on call service on a rota basis to troubleshoot and diagnose system failures, malfunctions, and breakdowns. Required to assess customer support needs remotely as well as attend site breakdowns which includes appropriate resourcing of parts and equipment, in addition to carrying out scheduled, preventative maintenance predominately at our major client’s locations mostly in northern Europe.

Job Responsibilities

Deliver routine maintenance requirements to continuously improve performance of the equipment at remote customer premises
Be available for 24-7 on call cover on a rota arrangement
Accountable for the completion of assigned tasks in a timely manner
Ensure emergency callouts at customer sites are actioned within a 6 hour timeframe, being the face of MacDermid at Customer premises resolving issues in a timely and effective manner
Use remote diagnostics to trouble shoot issues at Customer Sites using SightCall
Be aware and highlight any safety issues for which engineering intervention may assist
Conduct analysis of equipment and report potential issues/failures
Request parts/equipment to carry out maintenance works.
Implement improvement plans as designated by the Engineering and Projects Manager
Maintain site standards in areas of maintenance, installation of new equipment, modifications, testing, inspection
Ensure all machinery/repairs/modifications conform with Health & Safety requirements
Ensure Health & Safety of self and others
Responsible for filing reports, travel expenses and monthly summary reports in a timely manner
Ensure the company CRM and other record-keeping systems contain accurate and reliable information and are always fully up to date

Requirements & Qualifications

3+ years in similar level position with similar processes
Master's in Engineering or similar qualification.
Very good spoken and written English.
Experience of working in a multi-skilled maintenance role requiring mechanical and some electrical knowledge/’know-how’. Some level of understanding PLC systems required
Understanding of general engineering/maintenance principles and techniques
Experience in automated systems and pre-press in the packaging industry, ideally troubleshooting flexographic plate and print issues. However, experience within other types of industries also acceptable.
Ability to work on own initiative with no supervision
Analytical and structured, requires good attention to detail and problem-solving skills
Ability to work under pressure and to deadlines
Personal Qualities - committed/flexible/persistent/determined/team worker/ability to work on own
IT skills in the use of remote diagnostics to troubleshoot issues at Customer sites
Fully confident in other IT and technical systems, including general MS Office applications

Problem Solving

Able to quickly determine cause of problems and rectify urgently
To understand the machinery and identify which procedures to follow
Carry out troubleshooting investigations to identify problems
To support preventative/predictive and corrective maintenance to stop problems arising
To assist with analysis of causes and identification of required actions to recover plant speedily following breakdown
Appropriate selection of powered instruments/tools/equipment to measure, repair or maintain the plant

EEO Statement

Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation