Customer Service Coordinator

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.

Our Expertise:

• Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
• Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
• Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
• Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
• Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

Who are we looking for?

We are looking for a Customer Service Coordinator, who will be the vital link between our customers and our organization. The Customer Service Coordinator will be responsible for creating a positive customer experience by taking full ownership of every interaction — building trust, solving problems efficiently, and ensuring all needs are met with care and precision. 

What will you be doing?

• Serve as the primary point of contact for customers, distributors, and internal teams, ensuring timely and accurate communication.

• Process and manage customer orders, quotes, credits, and inquiries using our internal systems.

• Coordinate with Production, Sales, Shipping, and Quality to meet customer requirements and resolve issues quickly.

• Maintain strong relationships with existing accounts and support outreach to potential new customers.

• Track order performance, manage account documentation, and input data into CRM tools like Atlas.

• Support the Sales team with pricing, product information, and lead follow-up.

• Handle administrative tasks including order entry, returns, and maintaining up-to-date customer records.

• Monitor consignment accounts and ensure accurate reconciliation.

• Communicate customer concerns and quality issues to the appropriate teams and follow up to resolution.

Who are You?

• Education & Experience:Associate degree required; or 1–2 years of relevant customer service or administrative experience; or an equivalent combination of education and experience.

• Communication Skills:Ability to read and interpret written materials such as procedure manuals and work instructions. Must be able to write clear and concise reports and correspondence. Confidently communicates and presents information to customers and internal teams.

• Mathematical Skills:Proficient in performing basic mathematical functions including calculating discounts, interest, commissions, proportions, and percentages. Ability to apply mathematical concepts to real-world business scenarios.

• Problem Solving:Applies logic and critical thinking to resolve customer issues, escalate concerns appropriately, and maintain customer satisfaction.

• Attention to Detail: Accurately inputs data, reviews orders, and manages records with a high level of precision.

• Team Collaboration: Works well with cross-functional teams including Sales, Production, and Shipping to support a seamless customer experience.

What competencies will you need?

• Organizational Excellence:Must possess outstanding organizational skills with the ability to manage multiple responsibilities efficiently.

• JDE Software Proficiency:A understanding of the mechanics and functionality of JDE (JD Edwards) software is perferred.

• Computer Skills:Must be comfortable operating a computer and using business applications to complete daily tasks.

• Multitasking Ability:Capable of effectively handling multiple tasks and shifting priorities in a dynamic work environment.

• Pressure Management:Able to perform well under pressure while managing competing demands and tight deadlines.

• Telephone Communication:Strong and professional telephone etiquette is essential for interacting with customers and internal teams.

• Customer Relationship Building:Proven ability to maintain and grow strong customer relationships through proactive, attentive service and support.

We are Offering...

Challenge Yourself and Impact the Future - We are committed to solving the complete and evolving needs of our customers through innovation and high-quality standards. We are focused on brining cutting edge and environmentally sustainable solutions to the market. Our people are the critical resource required to make that happen. We support your success by creating a strong, inclusive culture, competitive total rewards and an appropriate work-life balance. 

As part of the MAES Team, you will have ...

• Opportunities for career growth, competitive compensation (competitive base salary and performance related bonus plan) and benefits packages (health, dental, and vision insurance, Wellness Program, PTO/Holidays, as well as a 401(k)-retirement plan with a company match).
• The typical base salary range for this position is between $53,988.00- $80,982.00 annually.
• Innovated work environment where you will be a part of a dynamic and collaborative team.
• Perks and Incentives such as paid parental leave, tuition reimbursement, and opportunities for professional development. 

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state, and local laws.