Customer Service Coordinator

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials. 

Our Expertise: 

• Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance. 
• Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability. 
• Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry. 
• Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance. 
• Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability. 

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape. 

Who are we looking for?

To support CS sales and CS TS team activity:

• Sales suport: Order receiving; Logistics, stock support
• TS team jobs: Support analysis samples; Technical document.

What will you be doing?

• Support customers in ordering chemicals: Receive orders, make contracts, update payments, storage and delivery.
• Communicating with customers through various channels (phone, email..), Ensure customer satisfaction and provide professional customer support.
• Provide technical documents, audit reports to customers and translate if needed
• Follow and update chemicals stocks and consumption in customers.
• Communicating and coordinating with colleagues in TS team as necessary
• Delivery, transportation of documents, chemical samples to or from customers and abroad.
• Report periodically and perform other duties as assigned.

Who are You?

• Bachelor’s Degree of Commerce/ Accounting/ Logistic.
• At least 2 - 3 years in relevant experience.
• Good at multi-tasking.
• Language certificates equivalents to TOEIC 600 or higher
• Good communication skills with external customers and team members.
• Good communication in Vietnam (Native) and English (intermediate)

We understand that not all candidates may meet the requirements listed above. If you believe you have the knowledge and experience necessary to excel in this role, we encourage you to apply.

What competencies will you need?

• Candidates who have Customer Service/Sales/Logistic related experience or working experience in manufacturing is preferred.
• Must be fluent in English in 4 skills (Listening, Writing, Reading and Speaking, equivalent TOEIC 600 or higher).
• Proficient in MS office tools, experience using ERP is an advantage.
• Good communication, situation handling skill.
• Be dynamic and have responsibility.

We are Offering...

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

Teamwork
At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin or disability.