Customer Service / Admin Assistant

Business Unit: MAES

Division: SAS Commercial

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.

Our Expertise:

Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

We strive to embody the five “Elements of our Culture,” our “5Cs”: Challenge, Commit, Collaborate, Choose and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders to drive financial performance and create a rewarding work environment.

Who are we looking for?

Handling Purchasing (full scope) + Customer Service (partial adhoc) duties

What will you be doing?

Purchasing Duties:

Check stock, forecast to calculate order q'ty + submit PO to Alpha Korea
Submit Po to Alpha Korea based on customer PO (others)
Follow up with Alpha Korea
Import goods from Korea (A/F)
Import sample (Fedex)
Handling other requests from customs
Input stock (JDE)
Handling urgent issues related to purchasing (new item, check stock, push)
Follow up with finance (stock/ PO /import invoices)

Customer Service Duties:

Handling Customers who is more comfortable to communicate in Mandarin (Foxconn)
Order processing
Adjusting an Existing order (Customer request / Planner's update), when needed
Follow up with planner/ purchaser on status of Open Orders
Update sales price per month
Customer Portal system update
Support special requests (ie Add-on Labels, GHS labeling etc)
SR approval (credit limit, release hold)
Follow up with finance (payment schedule/ delay)
Provide Forecase updates to Planners

Who are You?

Associate's diploma or above, 1-2 years of Purchasing or customer service-related experience.

What competencies will you need?

Good communication skills and service consciousness (English and Mandarin).
Proficient with MS Office.
Good reading and writing skills (English and Chinese)
Ability to communicate clearly and professionally, both verbally and in writing.
Ability to handle complaints and unpleasant customers.
Detail orientation and communication/listening skills.
Experience on ERP (e.g. SAP/JDE) preferred but not mandatory
Customer-service oriented.
Strong communication and listening skills (English and Chinese)
Must possess understanding that the primary function of customer service is customer satisfaction and must be motivated to go beyond normal job responsibilities to achieve it.
Team player with the ability to work effectively with others.

We are Offering...

Follow Legal requirement

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin or disability.