IT Support Technician

Who are we looking for?

We are looking for a motivated IT professional who is passionate about technology and eager to develop their career. This role would suit someone currently working in a 1st or 2nd Line Support position who is ready to expand their technical knowledge and gain exposure to a wider range of technologies and systems.

You will be naturally curious, enjoy solving problems, and be keen to understand how systems work rather than simply escalating issues. Most importantly, you'll have a strong willingness to learn and take ownership of your development.

What will you be doing?

As part of our IT team, you will provide 2nd Line technical support across a varied and evolving technology environment, helping to maintain and improve systems that support both business operations and manufacturing processes.

Key responsibilities include:

• Providing support for hardware, software, user and infrastructure issues.
• Supporting Windows 11, Windows Server and Linux environments.
• Troubleshooting PCs, servers and associated hardware.
• Supporting business-critical IT systems within our production environment.
• Maintaining and supporting FileMaker databases and business applications.
• Developing and maintaining software, scripts and automation solutions.
• Working with technologies such as Python, Java, C and shell scripting.
• Collaborating with Global Business Services teams and internal departments to resolve technical issues.
• Assisting with IT projects, system upgrades and technology improvements.
• Identifying opportunities to automate processes and improve business efficiency.

Continuously developing your technical skills across a broad range of technologies

Who are You?

You are a proactive and enthusiastic IT professional who enjoys tackling technical challenges and delivering excellent customer support. You have a strong foundation in IT support and are confident working independently while also contributing as part of a team.

You will:

• Have experience providing IT support within a business environment.
• Be confident troubleshooting Windows operating systems and hardware issues.
• Take a logical and methodical approach to problem solving.
• Be comfortable investigating issues through to resolution.
• Have an interest in servers, Linux, databases, automation or software development.
• Be able to communicate effectively with both technical and non-technical colleagues.
• Demonstrate initiative, accountability and a desire to learn new technologies.

What competencies will you need?

To be successful in this role, you will demonstrate:

• Strong problem-solving and analytical skills.
• Technical troubleshooting and diagnostic capability.
• Effective communication and customer service skills.
• Ownership and accountability for delivering solutions.
• The ability to prioritise and manage multiple tasks.
• A collaborative approach to working with colleagues across the whole business.
• Adaptability and enthusiasm for learning new technologies and processes.
• Attention to detail and a commitment to continuous improvement.

Desirable experience includes:

• Windows Server administration.
• Linux environments.
• Microsoft 365.
• FileMaker databases.
• Networking and virtualisation technologies.
• Python, Java, C, Shell Scripting or Perl.
• Database administration and business automation tools.

Formal IT qualifications are advantageous but not essential. We value practical experience, a positive attitude and a passion for technology above all else.

We are Offering...

At Compugraphics International, we offer more than just another IT support role. This is an opportunity to develop your career within a global manufacturing business and gain hands-on experience across infrastructure, systems administration, programming, databases and automation.

In return, we offer:

• Competitive salary of £36,500 per annum 38.5hrs/ week.
• Annual Bonus scheme
• Life Assurance
• Generous Pension Scheme
• Private Health Care
• Health Cash Plan
• On Site Parking

If you are looking for the next step in your IT career and want to broaden your technical skills while working as part of a supportive and experienced team, we would love to hear from you. #LI-ED1