Systems Analyst
Challenge Yourself and Impact the Future!
Element Solutions (NYSE Ticker: ESI) is a leading specialty chemicals company whose operating businesses formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customers' manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, consumer packaging, and offshore energy.
Who are we looking for?
As a Customer Support Application Analyst in the Data Operations Excellence team, you will be responsible for ensuring the efficient and effective operation of our business applications, specifically our R&D System, built on the Microsoft.Net platform. You will work closely with business partners and IT to support end-users in the use of our applications, troubleshoot any issues that arise, and coordinate with other departments to ensure a seamless customer experience. You will also be responsible for developing and implementing process improvements to enhance the performance of our applications.
What will you be doing?
- Working in a timely manner, able to fulfil tickets in Service Now quickly and in order of priority, provide follow-up where needed, ensuring excellent customer service in accordance to agreed SLAs
- Support, qualification, management, and resolution of incidents with remote control
- Coordinate with other departments to ensure a seamless customer experience
- Escalation of problem tickets where needed
- Maintain documentation related to assigned business applications
- Monitoring/Management of license utilization of responsible applications
- Occasional assistance (maintenance in operational condition, updates, optimization of applications)
- Collaborate with IT and Business teams to develop and implement process improvements to enhance the performance of our applications
- Participate in the testing and deployment of new releases and updates to our applications
Who are You?
- Years of Related Experience (Min.): 3+ years technical support and applications Management
- Bachelor's degree in Computer Science, Information Technology or related field
- Support: previous experience supporting global clients in a Microsoft environment
- Language: fluent English is essential
- Strictly adhering to tight timelines, ability to prioritize
- Strong written and verbal communication skills
- Analytical and problem-solving skills, including the ability to present solutions and alternatives
- Manage change effectively and comfortable in a dynamic environment
- Self-starter with demonstrated initiative and hands-on
What competencies will you need?
- SQL database knowledge
- Hand on Experience with Microsoft .net applications
- Hands on Experience with the Process Studio BPM Platform
- Knowledge of Windows Server environments
- Knowledge of Visual Studio products
- Service Now Platform
- Strong analytical and problem-solving skills
- Attention to detail
- Sense of relationship (likes to be in direct contact with customers and create links)
- Self-Starter, Abie to work Independently
We are Offering...
As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme.
At Element Solutions Inc, you will be part a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.
Equal Opportunity Employer
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-IF1