Customer Service Representative
Challenge Yourself and Impact the Future!
MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.
- Wafer Level Packaging - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
- Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
- Electronics Assembly Solutions - Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability
- Advanced Materials and Joining - Engineering polymer and metal joining solutions for optimally performing circuits
- Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability
- Micromax – Elevating electronics through high-performing, specialized inks and pastes
Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.
We embody the 'Elements of our Culture'- our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.
Who are we looking for?
The primary purpose of this position is to be the prime interface between Micromax business and its customers for efficient and timely handling of all customer orders, inquiries, questions, complaints and problems.
What will you be doing?
- Primary point of contact for receiving and processing customer domestic/export purchase orders by email, and performs order entry activities following defined procedures and guidelines.
- Responsible for inquiry & order handling process from beginning to end, including delivery instruction and logistics control.
- Monitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date.
- Establishes sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition and work closely with sales team to attain customer satisfaction.
- Interacts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers’ requirements are understood and commitments are met.
- Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and/or deviations to policies and guidelines to reflect circumstances within the customer service area.
Who are You?
- Bachelor’s degree, with major in international trade, logistics etc.
- Over 3 years relevant working experience. Well understand the trading business model and sufficient international trade knowledge is highly preferred.
What competencies will you need?
- Strong interpersonal and communication skills to link different departments and deliver the result.
- Proactive and be able to work under pressure.
- Well organized and good documentation skills.
- Good English skills including speaking and writing.
- Good computer application skill, SAP experience is preferred.
We are Offering...
We are Offering Challenge Yourself and Impact the Future - As part of our team here, as well as receiving a competitive base salary, legal and benefit annual leave, paid sick leave, commercial insurance, holiday benefits, etc.
Teamwork - At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.
Equal Opportunity Employer
All qualified applications will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin or disability.