Technical Service Manager

Who are we looking for?

Reports directly to General Manager, Commercial, India and dotted line to Vice President Strategy.  You are responsible to:

1. Develop deep technical relationships with current customers by providing on-site technical support and advice, thus becoming a trusted advisor to the top 20 customers in India.
2. Conduct training sessions at the top 20 customer sites in India and drive growth through successful new product trials to win, in addition to increasing customer loyalty through exceeding expectation in the areas of technical competence, responsiveness, and troubleshooting, working hand in hand with sales team.
3. Conduct “Train-the-Trainer” training sessions with university staff at key institutes where MAES has supported Centers for Advanced Electronics Manufacturing, Reliability Labs and Semiconductor Packaging Labs, in India.
4. Present technical papers on behalf of MAES at key technical conferences in India.
5. Manage team of Technical Service Engineers in each region in India.

You are required to work closely with various departments of such as the sales, marketing, R&D teams.  The position interacts with various departments and business division within the SAS business unit locally, regionally, and globally.

Qualified candidate should be able to accurately and on a timely basis, prepare and submit the monthly technical reports, call reports, and evaluation reports.

What will you be doing?

• Develop deep technical relationships with the top 20 current customers by providing on-site technical support and advice, thus becoming a trusted advisor to the top 20 customers in India.
• Conduct training sessions for engineers at the top 20 customer sites in India and drive growth through successful new product trials to win, in addition to increasing customer loyalty through exceeding expectation in the areas of technical competence, responsiveness, and troubleshooting, working hand in hand with sales team.
• Conduct “Train-the-Trainer” training sessions with university staff at key institutes where MAES has supported Centers for Advanced Electronics Manufacturing, Reliability Labs and Semiconductor Packaging Labs, in India.
• Present technical papers on behalf of MAES at key technical conferences in India.
• Provide technical support to our target markets & customers, by providing appropriate solutions to technical issues thru process troubleshooting and root cause(s) analysis to resolve customer issues on timely manner.
• Participate on-site customer evaluations with primary goal of evaluation success to help drive the growth SAS business unit.
• Regular technical visits, lead technical discussions and meetings with customers to discuss technical issues and resolutions to help sales to create new opportunities.
• Provide technical trainings, and technical presentations to internal stakeholders (e.g. the sales team).
• Closely collaborate with other departments such as Operations, QA, R&D, and Product Marketing to provide technical solutions, to resolve product and quality issues, and maintain good product quality and services to SAS customers.   
• Prepare and submit the monthly technical reports, call reports, and evaluation reports on timely basis.
• Manage technical projects which include product evaluations & qualifications, technology transfers, process solutions, new product implementation, & others.

Build relationships with customers, distributors/agents and maintain constant contact with them to grow the SAS business.

Who are You?

• Bachelor’s degree in electrical/Electronics/Chemical/Mechanical engineering/Material Science
• At least 15 years SMT/PCBA Assembly industry experience, with Polymer Protection and Thermal Management and Backend Semiconductor Assembly experience an added advantage.
• Experience on solder paste, paste flux, liquid flux, cored wire, adhesive, conformal coating and encapsulant resin materials.
• Proficient English language capability – written and verbal
• Team player, pro-active, and willing to learn attitude

What competencies will you need?

• Strong communication skills (written & verbal) for English.
• Knowledge of Tamil, Kannada, Hindi, Marathi beneficial.
• Strong presentation skills
• Outstanding customer relationship skills and be able to adapt to varying customer needs.
• Ability to multitask, manage transitions effectively and change focus quickly
• Ability to handle constructive feedback and adapt accordingly
• Ability to multi-task with 'can-do ‘attitude.

We are Offering...

As part of our team here, in addition to a competitive Gross Salary you will be eligible to participate in a generous performance related bonus scheme. In addition, you will receive 3 comprehensive insurance benefits 1. GMC (Self/ Spouse and 2 Kids – INR  5 Lakhs coverage), 2. GPA – 5 Times of Annual Salary sum assured for Employee, 3. GTLI - 5 Times of Annual Salary sum assured for Employee. Also as an Employee benefit we offer free 2 meals on all working days.