Technical Service Engineer

Business Unit: Graphics

Division: Graphics - Business

Challenge Yourself and Impact the Future!

MacDermid Graphics Solutions operates as a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day. MacDermid Graphics Solutions is a global leader in the manufacturing of photopolymer plates and equipment used in flexographic printing. We deliver high-quality graphic capabilities for package printing. Our mission is to provide world-class customer experience while meeting your flexographic printing plate needs with award-winning technology. We strive to embody the five “Elements of our Culture,” our “5Cs”: Challenge, Commit, Collaborate, Choose and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders to drive financial performance and create a rewarding work environment

Who are we looking for?

We are seeking a Technical Service Engineer who will be responsible for providing a 24-hour on call service on a rota basis to troubleshoot and diagnose system failures, malfunctions, and breakdowns. Required to assess customer support needs remotely as well as attend site breakdowns which includes appropriate resourcing of parts and equipment, in addition to carrying out scheduled, preventative maintenance predominately at our major client’s locations mostly in Europe, Middle East & Africa (EMEA)

What will you be doing?

Deliver routine maintenance requirements to continuously improve performance of the equipment at remote customer premises
Be available for 24-7 on call cover on a rota arrangement
Accountable for the completion of assigned tasks in a timely manner
Ensure emergency callouts at customer sites are actioned within a 6 hour timeframe, being the face of MacDermid at Customer premises resolving issues in a timely and effective manner
Use remote diagnostics to trouble shoot issues at Customer Sites using SightCall
Be aware and highlight any safety issues for which engineering intervention may assist
Conduct analysis of equipment and report potential issues/failures
Request parts/equipment to carry out maintenance works.
Implement improvement plans as designated by the Engineering and Projects Manager
Maintain site standards in areas of maintenance, installation of new equipment, modifications, testing, inspection
Ensure all machinery/repairs/modifications conform with Health & Safety requirements
Ensure Health & Safety of self and others
Responsible for filing reports, travel expenses and monthly summary reports in a timely manner
Ensure the company CRM and other record-keeping systems contain accurate and reliable information and are always fully up to date

Who are You?

You are a professional specialised in problem solving:

Able to quickly determine cause of problems and rectify urgently
To understand the machinery and identify which procedures to follow
Carry out troubleshooting investigations to identify problems
To support preventative/predictive and corrective maintenance to stop problems arising
To assist with analysis of causes and identification of required actions to recover plant speedily following breakdown
Appropriate selection of powered instruments/tools/equipment to measure, repair or maintain the plant

What competencies will you need?

3+ years in similar level position with similar processes
Master's in Engineering or similar qualification.
Very good spoken and written English and Spanish.
Experience of working in a multi-skilled maintenance role requiring mechanical and some electrical knowledge/’know-how’. Some level of understanding PLC systems required
Understanding of general engineering/maintenance principles and techniques
Experience in automated systems and pre-press in the packaging industry, ideally troubleshooting flexographic plate and print issues. However, experience within other types of industries also acceptable.
Ability to work on own initiative with no supervision
Analytical and structured, requires good attention to detail and problem-solving skills
Ability to work under pressure and to deadlines
Personal Qualities - committed/flexible/persistent/determined/team worker/ability to work on own
IT skills in the use of remote diagnostics to troubleshoot issues at Customer sites
Fully confident in other IT and technical systems, including general MS Office applications

We are we Offering...

At ESI, we are committed to solving the complex and evolving needs of our customers through innovation and high-quality standards. We are focused on bringing cutting edge and environmentally sustainable solutions to the market. Our people are the critical resource required to make that happen. We support your success by creating a strong, inclusive culture, competitive total rewards and an appropriate work-life balance.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,
disability, or status as a protected veteran

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