Customer Service Assistant
Challenge Yourself and Impact the Future!
MacDermid Enthone Industrial Solutions operates as a business of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.
MacDermid Enthone Industrial Solutions is a global supplier of industrial metal and plastic finishing chemistries. We primarily design and manufacture chemical systems that protect and decorate surfaces. Our high-performance functional coatings improve resistance to wear and tear, such as hard chrome plating of shock absorbers for cars, or provide corrosion resistance for appliance parts. Our decorative performance coatings apply finishes for parts in various end markets such as automotive interiors or jewelry surfaces. As part of our broader sustainable solutions platform, we also provide both chemistry and equipment for turnkey wastewater treatment, and recycle and reuse solutions. Our industrial customer base is highly diverse and includes customers in the following end markets: appliances and electronics; automotive parts; industrial parts; plumbing goods; construction equipment; and transportation equipment.
We strive to embody the five 'Elements of our Culture'- our '5C's'; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.
Who are we looking for?
We are seeking a Customer Service Assistant who is passionate about delivering exceptional service and supporting our sales team. This role is ideal for someone who enjoys working in a fast-paced environment, values accuracy, and thrives on building strong relationships with customers and internal stakeholders. You will be the first point of contact for customer inquiries and play a key role in ensuring smooth order processing and a positive customer experience.
What will you be doing?
As a Customer Service Assistant, you will:
- Manage customer orders: Process orders accurately and efficiently using ERP systems, ensuring timely delivery and invoicing.
- Handle customer inquiries: Respond to questions regarding products, pricing, availability, and delivery schedules.
- Support the sales team: Assist with quotations, order tracking, and preparation of sales reports.
- Coordinate with internal teams: Liaise with logistics, supply chain, and finance to ensure customer requirements are met.
- Resolve issues promptly: Address order discrepancies, delays, or complaints, ensuring customer satisfaction.
- Maintain accurate records: Update customer data and order history in CRM and ERP systems.
- Contribute to continuous improvement: Identify opportunities to enhance processes and improve service levels.
Who are You?
Customer-focused: You genuinely care about delivering a positive experience and building trust.
Organized and detail-oriented: You manage multiple tasks efficiently and ensure accuracy in everything you do.
Clear communicator: You express yourself professionally and confidently, both in writing and verbally.
Collaborative and dependable: You work well with others and follow through on commitments.
Problem-solver: You take initiative to resolve issues and improve processes.
Adaptable and calm under pressure: You stay composed and effective in a fast-paced environment.
What competencies will you need?
Customer Service Experience: Prior experience in customer support or sales administration, ideally in a manufacturing or chemical environment.
ERP & CRM Systems: Proficiency in systems such as SAP and Excel; ability to manage data and workflows effectively.
Order Management Knowledge: Understanding of order-to-cash processes, including pricing, delivery, and invoicing.
Communication Skills: Strong interpersonal and written communication skills, with a professional and customer-friendly approach.
Problem-Solving Ability: Capable of handling customer issues and coordinating with internal teams to find solutions.
Data Accuracy & Integrity: Attention to detail in managing customer records, documentation, and reporting.
Multitasking & Prioritization: Ability to manage competing demands and meet deadlines.
Education & Training: High school diploma or equivalent; degree or diploma in Business or related field preferred.
Languages: English and Spanish are required.
We are Offering...
We provide a competitive salary and benefits package, along with a supportive and dynamic work environment where your contributions will be recognized and appreciated. At Element Solutions Inc you will be part of a highly collaborative culture that promotoes coninuous improvement through cross-functional cultural partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers. #LI-IF1
Equal Opportunity Employer
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.